maame's Insights
maame’s
Insights.
maame Insights documents and explores the experiences, perspectives, and realities that shape businesses and organizations in the Afro-diasporic community. The goal is not only to collect information, but to generate understanding, visibility, and practical insights for future development.
maame's Insights · 2026
Customer Experience Survey 2026
What creates a positive customer experience? What builds trust, loyalty, and long-term relationships?
The first maame's Insights survey invites customers to share their experiences, expectations, and perspectives regarding businesses and services in Germany that are founded or led by Black, African, or African-diaspora individuals. The survey aims to better understand what customers value, where challenges exist, and which opportunities for growth and improvement can be identified.
By sharing your perspective, you contribute to a broader understanding of customer experience, quality, trust, and sustainable business development. The findings will help identify practices, structures, and approaches that strengthen long-term customer relationships and support organizational growth.
The survey will remain open until September 30th, 2026.
The first results are expected to be published starting from mid October 2026, in form of insights, summaries, and thematic analyses right here on the website.
Your experience matters. Take part in the survey now.
Take the survey →Coming soon
The first piece is on its way.
Notes on strategy, visibility and structures for the afro-diasporic economy will live here. Drop me a line if you'd like to be notified when the first piece goes live.
Get notified →